Frequently Asked Questions

 

  • What is the appropriate dress code for dining in the restaurants?

    In some of our themed restaurants you may be required to wear formal attire Men should wear a shirt and trousers and ladies should wear formal clothing.

  • Is a microwave available at the restaurant?

    Yes, we provide a microwave for our guests at the restaurant.

  • Do you have menus for people with special dietary needs?

    Jupiter Albufeira Hotel - Family & Fun offers a wide selection of products adapted to clients with special dietary needs. Nevertheless, we kindly ask you to understand that the hotel can not be responsible for preparing allergenic-free food on every dish prepared in the hotel's speciality restaurants and main buffets. Therefore, we cannot, under any circumstances, guarantee that there will not be a cross-contamination of such foods.. For this reason, although we will take note and do our utmost to satisy the requirements of our clients, we cannot, under any circumstances, guarantee this service.

  • Is it possible to request baby seats in the restaurant?

    Yes, baby seats are available in the restaurant.

  • Is the microwave available when the restaurant is closed?

    When the Restaurant is closed, you should contact Room Service if you need to use a microwave.

  • Can guests upgrade their pre-booked food directly at the Hotel?

    Yes, upon availability and at an additional cost.

  • Is it possible for guests on a half-board basis to switch their dinner for lunch?

    Yes, if prior notice is given at the Reception or at the Restaurant.   The switch is only applicable for the same day (Ex: switching dinner from day 1 for lunch of day 1, not switching dinner from day 1 for lunch of day 2).

  • Are drinks included in the half-board plan?

    No, all drinks requested on the half-board plan must be paid for.

  • What drinks are included in the All Inclusive plan?

    Please see here the drinks menu available on the All Inclusive plan.

  • Does the hotel provide a Lunch-Box for customers?

    Yes, it is possible to arrange a Lunchbox for hotel guests, free for All Inclusive guests .

  • How do you book à la Carte?

    You can book at the hotel with the help of our PR team or at Reception .

  • Are children allowed in the rooftop bar?

    Yes, children are allowed in the Al Gharb Rooftop Bar.

  • Is room-service available?

    Yes, 24 hours a day, 7 days a week.

  • How can I eat at the restaurants without being a guest?

    Just make a reservation by email: info.albufeira@jupiterhotelgroup.com or by phone +351 289 009 300.

  • Is it possible to use the Aquatic Park without being a guest in the hotel?

    Yes, it is possible to take advantage of the All Inclusive and Water Park services through purchase of a Day Use voucher. The price is € 75 per adult, € 37.50 for children under 12 and free for children up to 2 years.  

  • What are the rules of the water park?
    • 1.20m minimum height to use the slides.

    • Children up to 10 years old must be accompanied by an adult

    • 10:00 a.m. to 5:30 p.m. operating hours

    • You must wait for lifeguard authorization before using the slide

    • Jewellery or metal parts, clothing with buttons or metal fastenings are not permitted

    • Not recommended for those with heart conditions, claustrophobia or pregnant women

    • Food or drinks may not be permitted in the slides area

    • The use of the slides is forbidden for people under the influence of alcohol or drugs

    • Running, pushing or jumping into the water is not allowed

    • Do not change body position when sliding

    • Stopping at any point on the slopes or making chains is not permitted

    • It is prohibited to use the lanes from any intermediate point other than the launch pad

  • What are the pool opening hours?

    The pool is open from 9am to 7pm.

  • Are there stores where I can buy household and health items?

    There are several shops a few metres from the hotel where you can buy some household and health items.

  • Is there a currency exchange service at the hotel?

    The Jupiter Albufeira Hotel - Family & Fun does not offer currency exchange services.

  • How can guests book treatments at the SPA?

    For detailed information and bookings please contact: spa.albufeira@jupiterhotelgroup.com

  • Is the use of swimming caps mandatory in the indoor pool?

    Yes, to ensure high standards of hygiene in this area, the use of swimming caps for infants, children and adults is mandatory.

  • What treatments are available at the SPA?

    Check here for our SPA treatments menu.

  • How can I take advantage of SPA services without being a guest?

    To make a reservation at the SPA you just need to contact the SOUL SPA of the Jupiter Albufeira Hotel - Family & Fun by email: spa.albufeira@jupiterhotelgroup.com or by phone +351 289 009 300

  • Can children attend the SPA?

    Children's Schedule:
    Every day between 9am and 10am (max of 16 persons)

    Conditions:
    Children between 3 years and 16 years are allowed provided they are accompanied by 1 paying adult; Access is not permitted for children under 3 years old

  • When, how and at what time does the Kids Club work?

    The Kids Club operates from April to October in the morning from 10am to 1pm and from 2pm to 6:30 p.m., at no additional cost and for children from 4 to 12 years of age. Parents should supervise their children at all times during Kids Club activities.

  • How far are the shops / Supermarkets / Hairdressers?

    Next to Jupiter Albufeira Hotel - Family & Fun there are supermarkets and larger shopping areas within 300 meters of the hotel.

  • What is the weather like in October?

    Autumn is a great time to visit the Algarve, with an average temperature slightly milder than the summer peak, around 20 degrees Celsius in the shade, and between 25 ° C to 35 ° C in the sun. With such pleasant temperatures it is not unsual to find people on the beach enjoying the Algarve sunshine in the months of October and November.

  • What is the temperature of the pool water?

    The water temperature of the swimming pools depends largely on the current atmospheric conditions.

  • What are the entertainment activites?

    We offer a wide array of activities during the day and night for the whole family. During the day we have a many sports related activities, games and dancing. In the evening, we have concerts, a mini disco and several shows available for your entertainment.

    Check our weekly entertainment programme at the hotel reception.